Terms & Conditions

Welcome to MyCleanHaven. By booking our services or using our website at mycleanhaven.ca, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, please do not use our services.

1. Services

MyCleanHaven Inc. provides residential cleaning services in Toronto and surrounding areas, including routine cleaning, deep cleaning, and move-out cleaning. The scope of each service is outlined at the time of booking. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

2. Booking & Confirmation

A booking is confirmed once you receive a written confirmation from MyCleanHaven via email or phone. We will contact you within 24 hours of your initial inquiry to confirm availability, pricing, and appointment details. Prices quoted are based on information provided at booking — if the actual scope differs significantly upon arrival, pricing may be adjusted with your consent.

3. Cancellation & Rescheduling Policy

• 48+ hours notice: Free cancellation or rescheduling, no charge.
• 24–48 hours notice: A cancellation fee of 50% of the quoted service price may apply.
• Less than 24 hours notice or no-show: The full service fee may be charged.
• Lockout: If our team arrives and cannot access your home, the full service fee may be charged.

We reserve the right to waive these fees at our discretion for documented emergencies.

4. Payment

Payment is due upon completion of service unless otherwise arranged in writing. We accept major credit cards, e-transfer, and other payment methods as communicated at booking. Prices are in Canadian dollars and are subject to applicable taxes. Repeat clients on a scheduled plan may have payment arrangements handled differently — details will be outlined in their service agreement.

5. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of your clean, please contact us within 24 hours of service completion and we will return to re-clean the area(s) of concern at no additional charge. This guarantee applies to areas within the original scope of service and does not constitute a full refund. Repeated or unreasonable re-clean requests may not be honoured under this policy.

6. Access to Your Home

You agree to provide safe and reasonable access to your home at the scheduled time. This includes ensuring our team can enter the property (key, lockbox, building access code, etc.) and that the environment is safe for cleaning professionals. Please secure or remove pets from areas being cleaned and store away any fragile, irreplaceable, or high-value items prior to our arrival.

7. Liability & Damage

MyCleanHaven is fully insured. In the event that our cleaning team causes damage to your property, please notify us in writing within 48 hours of service. We will investigate the claim and, where liability is established, arrange for repair or replacement up to a reasonable value. We are not responsible for:

• Damage to items that are improperly secured, pre-existing, or fragile (e.g., antiques, artwork, loose fixtures).
• Items broken due to pre-existing wear or structural weakness.
• Damage not reported within 48 hours of service.
• Loss of cash, jewellery, or valuables not secured prior to our arrival.

Our total liability shall not exceed the cost of the cleaning service provided.

8. Non-Solicitation of Staff

You agree not to directly hire, contract, or solicit any MyCleanHaven employee or cleaner you have met through our service for a period of 12 months following your last appointment. Violation of this clause may result in a referral fee of $2,500 CAD.

9. Health & Safety

If anyone in your household is ill with a contagious condition, please notify us as soon as possible to reschedule. MyCleanHaven reserves the right to decline service in environments deemed unsafe for our staff, including but not limited to extreme biohazard conditions, infestations, or threatening situations.

10. Promotional Offers

Promotional offers such as "$50 off your first clean" are valid for new clients only, apply to the first appointment only, and cannot be combined with other discounts. MyCleanHaven reserves the right to modify or discontinue promotions at any time.

11. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact us: