Cookie Policy

This Cookie Policy explains how MyCleanHaven Inc. ("Company," "we," "us," or "our") uses cookies, tracking technologies, local storage, and session storage when you access mycleanhaven.ca, including our booking forms and related services.

This policy is designed to comply with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), and Ontario's applicable consumer data protection standards.

1. What Are Cookies?

Cookies are small data files placed on your browser, device, or local/session storage when you visit a website. Cookies may:

• Identify your device or browser
• Store your preferences
• Track session activity
• Support attribution and analytics
• Associate form submissions with contact records

Cookies may be session-based (expire when your browser closes), persistent (stored for a defined period), local storage-based, or set by third-party services.

2. Legal Basis for Processing (Canada)

We rely on the following lawful bases for using cookies:

• Consent — where required by law (including Quebec and other Canadian jurisdictions)
• Legitimate business interest — security, fraud prevention, and analytics
• Legal compliance — meeting obligations under PIPEDA and applicable provincial law

Where required by law, non-essential cookies will not be deployed prior to obtaining your affirmative consent. You may withdraw consent at any time via your browser settings or by clicking "Decline" on our cookie banner.

3. Why We Use Cookies

We use cookies to:

• Operate our booking forms and quote request system
• Track attribution and referral sources
• Store your cookie consent preference
• Improve website performance and user experience
• Measure the effectiveness of our advertising
• Enable remarketing to previous visitors (with consent)

We do not sell personal information to third parties.

4. Do We Use Targeted Advertising?

Yes. We use tracking and attribution tools to measure campaign effectiveness and understand visitor behaviour. Depending on your jurisdiction, this may be considered "targeted advertising" or "cross-context behavioural advertising."

Where required by Canadian law, you are provided the ability to opt out of targeted advertising. Canadian residents may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of personal information
• Opt-out of targeted advertising or data sharing
• Data portability

Requests may be submitted to: contact@mycleanhaven.ca

5. Essential Cookies

These cookies are strictly necessary for mycleanhaven.ca to operate and cannot be disabled without impacting functionality.

6. Analytics & Attribution Cookies

These cookies help us understand how visitors use our website. They are only set after you provide consent.

7. Marketing & Advertising Cookies

These cookies are used to measure the effectiveness of our advertising and to show relevant ads to past visitors. They are only set after you provide consent.

8. Data Retention

Cookies may remain stored:

• For the duration of your browsing session (session cookies)
• For up to 2 years (analytics cookies)
• Until consent is withdrawn or you clear your browser data

You may clear cookies at any time through your browser settings.

9. Your Rights (Canada)

Under PIPEDA and applicable provincial law, you have the right to:

• Request access to personal information we hold about you
• Request deletion or correction of that information
• Withdraw consent to non-essential cookies at any time
• Opt out of targeted advertising
• Request data portability
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at contact@mycleanhaven.ca. We will respond within legally required timeframes.

10. Updates to This Policy

We reserve the right to modify this Cookie Policy at any time to reflect changes in law, technology, or business operations. Material changes will be communicated via a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any questions or concerns about this Cookie Policy or our use of tracking technologies: