Privacy Policy

MyCleanHaven Inc. ("MyCleanHaven," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at mycleanhaven.ca or use our cleaning services. This policy is compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and home address (required to provide cleaning services).
• Booking Details: Service type, preferred dates, home size, and any special cleaning instructions you provide.
• Payment Information: We do not store full credit card numbers. Payment processing is handled securely by third-party processors.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.
• Communications: Records of any emails, messages, or calls you send to us.

2. How We Use Your Information

We use your personal information to:

• Schedule, confirm, and carry out your cleaning appointments.
• Process payments and send invoices or receipts.
• Communicate with you about your bookings, service updates, or promotions (you may opt out at any time).
• Respond to your questions, complaints, or feedback.
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Trusted third-party companies that assist us in operating our business (e.g., payment processors, scheduling software, email providers), bound by confidentiality agreements.
• Legal Requirements: If required by law or to protect the rights and safety of our clients, staff, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings, but some features of our website may not function properly as a result. We use Google Analytics to understand how visitors interact with our site — this data is anonymized and aggregated.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw your consent to marketing communications at any time.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below.

7. Security

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: